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Recently I was asked by a customer to build them an ecommerce website. Because of the nature of their business; selling a lot of small products in a lot of categories, I decided to use a different theme than normal and eventually settled on a theme from a website called Themeforest. This is where I made a mistake! I checked out the theme by looking at their demo and screenshots and it looked like it would do the job.
Envato is one of those companies that has so may many different websites – I think for deliberately confusing for the customer, that in order to buy the theme you needed to create a login – not especially different but it would appear that the login is on a website called www.activeden.net – at least this is the website that has suspended my account with Envato Marketplace.
I tried to use the theme and immediately ran into problems with the look of the main header and asked for some support from the designer. I got a response that started “Don’t get me wrong but that’s silly and completely out of practice” – like a red rag to a bull! I didn’t anticipate the problem when I started the design and thus felt that perhaps I should look for a better design. I found one from a company called Templatic. This is a great company to work with – not only did they allow me to try the theme on their website, seeing the look and feel and being able to use all the admin area, but they even answered my support queries on a Sunday! This theme was a little more expensive but frankly more than worth it.
Couldn’t find anywhere on Envato to ask for a refund (maybe because they don’t give any!!!) and eventually sent a refund request through Paypal, only to find my account has immediately been suspended because of it. As I also purchased some graphics from their marketplace and hadn’t yet downloaded them, somewhat of a problem: so I sent yet another Paypal request for them to either provide me with a download link or give me my money back. Back came yet another email telling me my account was suspended – yet again.
Now most websites that I buy product from, come with a 60 day money-back guarantee. I know some people may abuse this but not me! On the Envato website there was no indication of accepting Terms & Conditions, but even if there were, who reads them? So currently I am left with a theme I will never use, graphics that I paid for that I can’t get access and out pocket some $55.
The moral of the story is of course to at least try out a product before you buy it and if you can’t don’t buy it especially if it is from any company in the Envato marketplace because there is no way you will ever get your money back.